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Customer Reviews.

service

4

Very good service in branch, however contacted them by email afterwards due to a query and yet to receive a response.

08 January 2019

service

1

The car was left unfinished after cleaning. When we complained we were told we had not paid for the cleaning as it was free.

04 January 2019

sales

5

Excellent customer service

03 January 2019

service

3

I have no way of knowing what was actually done to the car except for the fact that it had been well cleaned outside and in.

02 January 2019

sales

5

Excellent friendly service, prompt replies to requests, professional, approachable - a delight to purchase a car from here.

02 January 2019

service

2

I am ultimately your client by proxy, problems occur & I don’t expect something for nothing, however I don’t expect to feel like I’m being “mugged”

26 December 2018

service

4.5

Everything was fine apart from the boot wasn't vacuumed when it was valeted.

26 December 2018

service

4

Friendly knowledgeable service only reason not completely satisfied was it took longer than they expected

24 December 2018

service

5

Fantastic service

21 December 2018

service

5

Very reliable service. Friendly helpful staff.

21 December 2018

service

4

The video was informative but the information given in the video seemed different from a service I’d had earlier in the year which was confusing.

18 December 2018

service

5

Tracy in service always gives an outstanding service

17 December 2018

service

5

As above great service

14 December 2018

service

5

Excellent service and friendly staff.

14 December 2018

sales

5

Made to feel at ease and comfortable. No grad sale pressure. Salesman was very informative and kept us up to date with progress of the car

14 December 2018

service

5

Helpful staff. Showroom is immaculate. I asked a couple of questions they knew the answering. Showroom easy to find and park. Car valeting before returning.

13 December 2018

service

5

When I contacted the dealership I have a positive response from them

13 December 2018

sales

5

Our sales rep was excellent and assisted in the purchase of the new mini

12 December 2018

service

5

Car works well, service completed in a timely manner.

12 December 2018

service

4

The reception girls are very friendly

09 December 2018

sales

5

excellent service

07 December 2018

service

5

Efficient service. Tracy inparticular was professional yet very friendly as well. A good ambassador for the company

05 December 2018

service

5

The problem was quickly diagnosed and swiftly replaced

04 December 2018

service

5

There was no actual service. It was the first MOT and health check

04 December 2018

sales

5

Kept up to date, efficient hand over

04 December 2018

service

5

Very good service

29 November 2018

sales

5

mini kept me informed where my mini was in the build process.

26 November 2018

service

4

scheduled to be completed alongside the service was not completed as some parts were not in stock.

26 November 2018

service

5

Car received efficiently and returned clean and at the time requested having been MOTed and serviced.

23 November 2018

service

5

My car was serviced as explained by the team and returned to me lovely and clean. The courtesy car was also ready on time and very clean.

16 November 2018

service

4

Good service. No waiting around in reception, taken to nearest town whilst service done, picked up when car ready. Very efficient and well pleased.

12 November 2018

sales

5

It felt special

08 November 2018

service

5

The service I recieve as a long term customer at Lancaster is outstanding. The staff at friendly, knowledgable and go the extra mile to make I am happy.

06 November 2018

service

5

Just one telephone call and the service was booked. Even taking my wife into town whilst it was being done. That’s good service

04 November 2018

service

5

Very helpful team collected and returned my mini to my door and it was cleaned

03 November 2018

service

5

The service was done on time and the explanation after the service of what had been done was comprehensive.

02 November 2018

sales

5

John King kept me up to date with regard the progress of the sale and he or a colleague was always available if I had a question.

30 October 2018

sales

5

Dealership really good

30 October 2018

service

5

From start to finish all staff at Mini Bury St Edmunds have been Amazing.

30 October 2018

service

5

excellent service

26 October 2018

sales

5

Very good experience.

24 October 2018

service

5

Staff are very welcoming both on the phone when booking the appointment, and at the desk when dropping my car off. This centre also offers a lift into town, which is really helpful and makes the overall experience much better.

22 October 2018

service

5

Very welcoming, was given a lift down to town whilst my mini was in for a service and picked up.

22 October 2018

service

5

Attentive and efficient

19 October 2018

service

5

The customer service is great

18 October 2018

service

5

All members of staff very warm welcoming and friendly.

18 October 2018

sales

5

Lancasters/Carrs always make everything so easy and are very good at looking after customers

18 October 2018

service

5

Welcoming, polite, kept me informed. Good tea ??

16 October 2018