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Customer Reviews.

sales

4.5

Always room for improvement!

08 October 2019

service

5

Very happy with the prompt and professional service from the staff at Bury St. Edmunds, they arranged collection and delivery to my place of work which was seamless..... thanks guys

07 October 2019

sales

5

I was kept informed at every stage by both the garage from which I was purchasing the car and by MINI.

03 October 2019

service

3

Customer service poor, service on car great

01 October 2019

service

4

Everything was dealt with well

01 October 2019

service

4

It took a little longer than I expected.

30 September 2019

sales

5

As mentioned the dealership was 1st class

30 September 2019

service

4

good service

30 September 2019

sales

5

Excellent service

28 September 2019

service

3

Poor IT provision meant that service desk did not know why car was there

27 September 2019

sales

5

The dealership I have always dealt with are second to none, particularly Matt Butcher the sales executive who has helped me through the purchase of all previous minis. He is a total asset to the company.

27 September 2019

sales

5

Very friendly and efficient, as always. Calls and emails answered promptly.

24 September 2019

service

4

End of warranty check was done but they did not find the knock on the near side which is now noted on the MOT so it is there! Play in the steering apparently! So it is there although Minin say its not and did not fix it.

23 September 2019

service

4

I couldn't pay by American Express

23 September 2019

service

5

The service was brilliant.

20 September 2019

service

1

Poor customer service I felt let down I have discussed this with the manager who was very apologetic However I possibly won't return to this garage

20 September 2019

service

4

Service dealt with professionally.

19 September 2019

service

5

The issue was rectified quickly and with no issues.

19 September 2019

service

4

No hassle just done the job and cleaned my car thank you

18 September 2019

service

5

lift into town and back good service

16 September 2019

service

5

Listened and did what I asked.

11 September 2019

service

5

Helpful, friendly staff who explained clearly what had taken place with my vehicle. Swift and efficient service, as always.

11 September 2019

service

5

All staff are always so very helpful

09 September 2019

service

5

Very smooth and kept up to date during the day

06 September 2019

service

5

Every thing went as expected

06 September 2019

service

5

Car serviced and cleaned no problems

04 September 2019

service

5

As above.

03 September 2019

service

5

Friendly helpful staff. Technician, when asked questions, was very knowledgeable

29 August 2019

service

3

I was not advised prior to the day that the insurance cover for the loan vehicle had to be fully comp. this caused a delay and £15 charge which I was not aware of.

27 August 2019

sales

5

The Mini centre I have bought my last three new Mini's through. They offer the best service and after care you could ask for

21 August 2019

service

3

because next service date had not been updated, looks like it has not been done

19 August 2019

service

3

Not inform a lot about what was going on and had asked to be let known how long it would take but was not let known

13 August 2019

service

5

Car collected promptly, MOT under taken at short notice + minor repair to window alongside service. Staff were very polite and professional at all times.

12 August 2019

service

5

1st class

10 August 2019

service

4

If I hadn't had to make a second trip back the following week as part of my retro armrest was missing I would have given 5 stars. Otherwise great service & a pleasant place to sit, watch tv, catchup on emails & drink a coffee.

10 August 2019

service

4

Reception and service staff were very polite and efficient. Was surprised my Mini didn't get a service wash, though it had been raining, and we found a rear shock cover hanging off when we parked up at home.

06 August 2019

service

3

See above and it was rather odd to find out when booking in for an oil change that there was a recall job to be done. Why were we not notified previously?

05 August 2019

service

5

Very professional and efficient service

05 August 2019

service

5

They couldn't do enough to help out

01 August 2019

service

5

Great service

30 July 2019

service

3.5

Prompt service of the car but a long delay in the car wash for a rather patchy wash.

30 July 2019

service

5

Good allround service, friendly knowledgeable staff, efficient and personal service always. A garage I trust and enjoy going to and doing business with

29 July 2019

service

5

I was told that my car needed a software update. It was booked in and I was offered a loan car. Very grateful due to the hot weather and I went home for a little while.

27 July 2019

service

3

This was a Mini update due to control box changes. I was told it would be 90 minutes at reception so I decided to stay in area. Returned 90 minutes later. Got car at 4 hours 15 minutes after depositing car. Would have changed plans if I had known.

27 July 2019

service

5

I had an issue with an aspect of work that was carried out but this was quickly rectified to the very high standard of workmanship I expect to receive from the dealership, thank you.

26 July 2019

sales

5

Every person involved with my purchase could not have been more helpful

25 July 2019

service

5

Completed on time and the car cleaned

24 July 2019

service

2

Incompetent.

22 July 2019

sales

4.5

Good Support

22 July 2019

service

5

It was the first time I had used this garage but the care they gave me was incredible. Would I like a coffee. It's warm - would you like some water. Kept me up to date with the progress of my car and it was cleaned and valeted at the end. Amazing

21 July 2019