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Customer Reviews.

service

5

Always polite, friendly and helpful.

06 January 2020

service

4

Very happy with service, but took longer than expected.

03 January 2020

service

5

Very helpful

02 January 2020

service

3.5

Prompt response to problem

02 January 2020

service

3

Okay

27 December 2019

service

5

everything was done on time

24 December 2019

service

4

I was satisfied with my experience.

22 December 2019

service

5

Thoughtful service, made the arrangements as convenient for me as possible and a super sparkly car delivered at end of day.

22 December 2019

service

5

Courteous and attentive staff, very comfortable waiting area in which to either work or relax and a complimentary cuppa!

20 December 2019

sales

5

Nothing too much trouble.

18 December 2019

service

5

Very satisfied.

16 December 2019

service

5

Service completed on time and with no major problems reported.

13 December 2019

service

5

Nothing was too much trouble I went on the off chance that they could do a service

13 December 2019

service

4

Because I didn't feel I was being pushed into anything I didn't want

13 December 2019

service

4

Needed a replacement window seal (under warranty), advised Lancaster ahead of Service date but was told it would be looked at at service but would need a separate visit to replace the part, which was subsequently done. Thus two round trips of 60miles

13 December 2019

service

4

Very pleasant and efficient staff, good job done, nice finish with inside and out cleaning as well

10 December 2019

service

5

Quick,clean,and efficient.

06 December 2019

sales

5

All went according to plan.

05 December 2019

service

4

Always can book in short notice and you always communicate well with your customer

03 December 2019

service

5

Greeted on entering... offered a range of service's. Excepted the offer of a lift into town while the car was being serviced. We were collected from town following a call from Tracy to see the work was complete on the mini.

02 December 2019

service

5

No issues simple straightforward

28 November 2019

service

4

9 out of ten!! valeting not 10/10

28 November 2019

service

5

I have a good reception with staff .

28 November 2019

service

5

Consistently good service

26 November 2019

service

5

Very good waiting facilities and very pleasant staff

24 November 2019

service

5

Very satisfied with the comprehensive health report for my Mini Clubman.

22 November 2019

sales

3.5

Have used this garage for many years and found them reliable and helpful. Rather surprised not to have had a courtesy call since the purchase as I remember having had a few four years ago.

19 November 2019

service

5

First class

18 November 2019

service

5

Good quick attention well looked after by staff and everything clearly explained

17 November 2019

service

5

The mechanic I felt knew what they was doing & my car had been cleaned on return back to me.

14 November 2019

service

5

Efficient. Car ready and clean to pick up. Lift to town. Receptionist keen to help with everyone.

14 November 2019

service

5

Good service completely on time, reasonably priced MOT

11 November 2019

service

3

The three times i went to mini service desk it was unmanned and had to go to the bmw end of the complex.

11 November 2019

service

4

Service done swiftly to standard.

11 November 2019

service

1

I am dissatisfied with Mini and had asked that I was never contacted ny Mini again however Marc Haines friendly professional help has again restored my faith in Mini.

10 November 2019

service

1

1) car drop-off - staff disinterested and monotone 2) original stated cost of service increased by £200+.. When queried,cost immediately dropped. Challenged with 'we can listen to your original call' - which I insisted they did. Original cost paid!!

10 November 2019

service

5

The staff at the dealership are first class. the service and help was great. A special thank you to Christopher.

08 November 2019

service

5

Helpful and interested but not pushy

08 November 2019

service

5

The service staff are always friendly, polite, attentive and knowledgeable.

05 November 2019

service

5

nothing to complain about apart from the receptionist asking me 3 times if I had had a good day. You should ease up on the niceness training, it is not necessary and can be off putting. Just let the staff behave naturally.

03 November 2019

service

5

Courteous efficient service

01 November 2019

service

5

Very pleased with the service given. Was taken into town to do my shopping whilst the service was being done and collected me when finished.

31 October 2019

service

5

Can't fault the service

28 October 2019

service

5

Tracey and the servicing team were brilliant.

28 October 2019

service

5

All aspects of the service seem to have been completed as required.

28 October 2019

service

5

Tracy on the Service Desk was amazingly helpful as always. Nothing is ever too much trouble.

28 October 2019

sales

5

Helpful sales person

28 October 2019

service

5

Great service

27 October 2019

service

3

The cleaning of the car after the service was not up to standard that I would expect from BMW

19 October 2019

service

5

Efficient, as described.

15 October 2019