Always room for improvement!
Always room for improvement!
Very happy with the prompt and professional service from the staff at Bury St. Edmunds, they arranged collection and delivery to my place of work which was seamless..... thanks guys
I was kept informed at every stage by both the garage from which I was purchasing the car and by MINI.
Customer service poor, service on car great
Everything was dealt with well
It took a little longer than I expected.
As mentioned the dealership was 1st class
Poor IT provision meant that service desk did not know why car was there
The dealership I have always dealt with are second to none, particularly Matt Butcher the sales executive who has helped me through the purchase of all previous minis. He is a total asset to the company.
Very friendly and efficient, as always. Calls and emails answered promptly.
End of warranty check was done but they did not find the knock on the near side which is now noted on the MOT so it is there! Play in the steering apparently! So it is there although Minin say its not and did not fix it.
I couldn't pay by American Express
The service was brilliant.
Poor customer service I felt let down I have discussed this with the manager who was very apologetic However I possibly won't return to this garage
Service dealt with professionally.
The issue was rectified quickly and with no issues.
No hassle just done the job and cleaned my car thank you
lift into town and back good service
Listened and did what I asked.
Helpful, friendly staff who explained clearly what had taken place with my vehicle. Swift and efficient service, as always.
All staff are always so very helpful
Very smooth and kept up to date during the day
Every thing went as expected
Car serviced and cleaned no problems
Friendly helpful staff. Technician, when asked questions, was very knowledgeable
I was not advised prior to the day that the insurance cover for the loan vehicle had to be fully comp. this caused a delay and £15 charge which I was not aware of.
The Mini centre I have bought my last three new Mini's through. They offer the best service and after care you could ask for
because next service date had not been updated, looks like it has not been done
Not inform a lot about what was going on and had asked to be let known how long it would take but was not let known
Car collected promptly, MOT under taken at short notice + minor repair to window alongside service. Staff were very polite and professional at all times.
If I hadn't had to make a second trip back the following week as part of my retro armrest was missing I would have given 5 stars. Otherwise great service & a pleasant place to sit, watch tv, catchup on emails & drink a coffee.
Reception and service staff were very polite and efficient. Was surprised my Mini didn't get a service wash, though it had been raining, and we found a rear shock cover hanging off when we parked up at home.
See above and it was rather odd to find out when booking in for an oil change that there was a recall job to be done. Why were we not notified previously?
Very professional and efficient service
They couldn't do enough to help out
Prompt service of the car but a long delay in the car wash for a rather patchy wash.
Good allround service, friendly knowledgeable staff, efficient and personal service always. A garage I trust and enjoy going to and doing business with
I was told that my car needed a software update. It was booked in and I was offered a loan car. Very grateful due to the hot weather and I went home for a little while.
This was a Mini update due to control box changes. I was told it would be 90 minutes at reception so I decided to stay in area. Returned 90 minutes later. Got car at 4 hours 15 minutes after depositing car. Would have changed plans if I had known.
I had an issue with an aspect of work that was carried out but this was quickly rectified to the very high standard of workmanship I expect to receive from the dealership, thank you.
Every person involved with my purchase could not have been more helpful
Completed on time and the car cleaned
It was the first time I had used this garage but the care they gave me was incredible. Would I like a coffee. It's warm - would you like some water. Kept me up to date with the progress of my car and it was cleaned and valeted at the end. Amazing