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Customer Reviews.

service

5

Always prompt service and text received of things done on cars

16 November 2017

service

4

Everything went to plan

14 November 2017

sales

4

Delightful salesman who was efficient and pleasant

10 November 2017

sales

5

the salesman kept me well informed and up to date all through the progress.

10 November 2017

sales

5

Staff accomodating, helpfull, kept us informed but didnt hassle when away from showroom, Follow up calls have been made to make sure everything is fine, but again not repeated till they drive you nuts!!!

09 November 2017

service

5

All so easy. They took me into Bury St Edmunds to wander round the town whilst the service was being done and was collected when finished.

08 November 2017

service

5

Service carried out promptly and to my satisfaction

08 November 2017

service

5

Staff professional and polite, kept me informed, taxi into Bury was lovely, car ready and cleaned on time.

06 November 2017

service

5

I liked the video

06 November 2017

service

5

Happy with the service I received

06 November 2017

sales

5

Anthony my sales man was extremely helpful in every way. He helped me to achieve the mini I wanted very easily. He even got the price down twice!!! Amazing!

05 November 2017

sales

5

Prompt communication from dealership, great customer care

31 October 2017

service

5

John King your Sales Executive was extremely lnowlegible, helpful and nothing was too much trouble in the whole experience of buying a new Mini.

24 October 2017

service

5

Brilliant, really impressed with the video of the car, being serviced.

24 October 2017

service

5

Everyone is helpful and pleased to be of service.

24 October 2017

service

5

Easy to book service. Totally hassle free and staff friendly and helpful

22 October 2017

service

5

Because the service I received was excellent on all fronts

19 October 2017

service

5

Because we were very satisfied with our experience.

19 October 2017

sales

5

Service was 100%

19 October 2017

service

4

Easy to book in for a service

18 October 2017

service

5

I received the kind of service that made me come to Lancaster Bury St Edmunds for my Mini service and repairs in the first place many years ago.

18 October 2017

service

5

Friendly proffecional people,

17 October 2017

service

5

Good

17 October 2017

service

4.5

As always, good quality work but at a very high cost

16 October 2017

service

5

My cars problem was diagnosed and repaired efficiently .

10 October 2017

sales

5

Excellent customer service - everyone was helpful, knowledgable and friendly.

10 October 2017

sales

5

A professional and friendly service from start to finish.

10 October 2017

sales

4

Was promised a full tank of fuel & got given car with half a tank!

08 October 2017

service

5

First rated service

06 October 2017

sales

5

Very comfortable, friendly atmosphere. Well laid out showroom and I was not rushed into making a decision and I was kept informed of all stages of my purchase.

05 October 2017

sales

5

John King at Bury St Edmund’s was amazing, polite, knowledgable and understanding. Not pushy, and keep me up to date with progress on new car delivery

05 October 2017

service

5

No problems

05 October 2017

sales

5

Excellent, professional but caring attdntion at all times. Nothing was too much trouble.

03 October 2017

sales

5

Good service, good communication

03 October 2017

sales

5

Professional help, lots of time to go thru the build process and car ready on time for collection with no problems.

02 October 2017

sales

5

Car all ready when we got there all paper work explained and ready

02 October 2017

sales

5

Seamless process, it was straightforward and stress free.

02 October 2017

sales

5

No issyes

01 October 2017

service

5

They said what they would do and they did exactly that. Importantly, I was kept informed all through the process.

29 September 2017

service

5

Excellent standard maintained

27 September 2017

service

5

The service from Tracey was excellent, as always.

27 September 2017

service

5

Easy to book, very pleasant staff all completed on time nicely cleaned

26 September 2017

sales

5

Customer service was excellent. Very professional but friendly salesperson (Matt Brewder). Worked hard to get us the right car for the right price.

26 September 2017

service

5

I believe that everything was completed in accordance with the specific service and the car was returned to me unmarked. Also the staff were helpfull and courtious and the service was completed in the time stated.

26 September 2017

service

5

The service team check my tyre pressures which saves me such a lot of worry.

20 September 2017

service

5

job done fully but speedily

20 September 2017

service

5

I was fitted in, as I had a problem with my accelerator. The service manager was very professional and efficient. As they had to order a part and work it in with there already busy day

20 September 2017

sales

5

Overall everything went smoothly and although there was an issue with the retention of my personalised number plate, your Sales Executive promptly resolved the matter, which was great.

19 September 2017

service

3.5

The wording on the service form is a bit ambiguous. I am still trying to get to the bottom of things.I will need to take my car back as well as the windscreen wipers are making a squeeky noise.

18 September 2017

service

5

I never give full marks

16 September 2017