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Customer Reviews.

service

5

Great customer service all the way through.

25 June 2018

service

5

Always well cared for, both me and the car.

25 June 2018

sales

5

Very good very helpful.

23 June 2018

service

5

The staff are very helpful..

14 June 2018

service

5

Everyone in the dealership were very friendly and helpful.

13 June 2018

service

5

As explained above.Nothing was a problem and all I met were extremely helpful.

12 June 2018

sales

5

Kept me up to date. Speedy turn around time and friendly throughout. Collection of the vehicle was an enjoyable experience with an added feel of theatre making it feel special.

31 May 2018

service

4

Quick service

29 May 2018

sales

4

Salesperson (Anthony Kesterton) was very helpful from one.

21 May 2018

service

4.5

car not washed very good

20 May 2018

sales

5

First class customer service

18 May 2018

service

5

Could not do more!

15 May 2018

service

5

All done

12 May 2018

service

5

As a customer, I was looked after throughout the service process and am very happy with the team at Lancaster Bury St Edmunds.

09 May 2018

service

5

Ease of booking and kept informed of progress

09 May 2018

service

5

Very prompt and informative service

04 May 2018

sales

5

Very easy

03 May 2018

service

5

Did what they said they would do in the time they predicted. I very much appreciated their good will gesture in making the repair free of charge.

30 April 2018

service

5

As for first question

27 April 2018

service

5

I always find this garage helpful and great service.

27 April 2018

service

1

As aboveStill don’t know if all work has been completed as not responded to our email Been in to garage still don’t know as no one was available from service to see us Kind man from sales removed tape

26 April 2018

service

5

swift service,good value,free safety inspection.small jon,number plate change.

25 April 2018

sales

4

Sales person in Hereford was insincere and pushed silly products (58 year old women don't tend to need sports versions).The poor service and prices in Hereford led us to search further to find a vehicle. Sales staff in Bury were excellent.

25 April 2018

service

5

Previously used Mini Cooper Chelmsford who give terrible service and sales support. Much happier to use Lancaster Bury St Edmunds

24 April 2018

service

5

I was met by a friendly receptionist who kept me up to date with progress on my car and gave me accurate information throughout. The waiting area was very comfortable. It is brilliant that my car gets a wash as part of the service.

24 April 2018

service

5

Was very happy with the way I was looked after

24 April 2018

service

5

It’s always a straightforward process , completed in a very professional manner. Very well looked after .

23 April 2018

service

4

Because the battery was replaced without a quibble

20 April 2018

sales

5

Bury St Edmunds helpful talking is through options

18 April 2018

service

2

we dropped car off at 10 and it would be ready at 2. At 1pm I had a call saying the tyres weren’t in and it would be delayed. Why were the tyres not available ? As a result there was almost a 2 hour delay - seriously unhappy to say the least !!!!!!

17 April 2018

sales

5

Like I said everyone was very helpful and put every effort in to get my mini ready on time and made sure I had a pleaseant buying service and showed me how everything worked and set everything up that needed setting up.

17 April 2018

service

5

Made the entire process very easy.

17 April 2018

sales

5

They Where Great!

17 April 2018

service

5

There is nothing that i can say was unsatisfactory about the service

17 April 2018

service

2

Lack of communication about what work has been carried out.

16 April 2018

service

5

Everything done on time and car cleaned inside and out

15 April 2018

service

4

Prompt service, no issues

15 April 2018

service

4.5

Very pleased as usual

14 April 2018

service

5

I have had no problems at all with the service and interactions with staff at Lancaster BSE

14 April 2018

sales

5

This is my second mini purchase from the same dealer - they give great service

11 April 2018

sales

5

The dealers were helpful & kept me updated throughout the process.

10 April 2018

sales

4

I have not yet picked up my new car so have not completed the full sales transaction. Very satisfied so far.

10 April 2018

sales

4

Probably chose a busy period so had to wait for handover. That being said well looked after.

10 April 2018

sales

5

All I can say is that there is nothing which could have improved the experience