Drop down ButtonDrop down Button< ££ >Teaser Link Arrowco2

Customer Reviews.

sales

3

No problems with the pre-purchase and sale. Just issues with configuration and final installation. see below. Steering Wheel, Alloy Wheel Weights and Drivers Window Issue. See below.

05 February 2019

service

1

Don't return calls or emails. Didn't do the work that was promised before collection. Didn't do work satisfactorily when the car went back and didn't complete all work promised, resulting in a further 70 mile round trip

04 February 2019

service

4

Usually I would have given it a completely satisfied but unfortunately I can't since we are put through to a central call centre who doesn't know anything about the dealership and also didn't know exactly what was needed to be included in the service

04 February 2019

service

3

At the end of November my Mini was due for service. When I phoned for an appointment I was told the workshop was about to close and the first available appointment was late in January. You should have informed me earlier of the intended closure.

03 February 2019

service

2

The Rattle has not been eliminated

01 February 2019

service

1.5

I started to give an answer to the above but stopped as there are not enough characters available in this box for the explanation.

16 January 2019

service

4.5

Excellent service

10 January 2019

sales

4.5

Would’ve been completely satisfied if a stronger deal was put on the table from the start.

10 January 2019

service

4

Very good service in branch, however contacted them by email afterwards due to a query and yet to receive a response.

08 January 2019

service

1

The car was left unfinished after cleaning. When we complained we were told we had not paid for the cleaning as it was free.

04 January 2019

sales

5

Excellent customer service

03 January 2019

service

3

I have no way of knowing what was actually done to the car except for the fact that it had been well cleaned outside and in.

02 January 2019

sales

5

Excellent friendly service, prompt replies to requests, professional, approachable - a delight to purchase a car from here.

02 January 2019

service

4.5

Everything was fine apart from the boot wasn't vacuumed when it was valeted.

26 December 2018

service

2

I am ultimately your client by proxy, problems occur & I don’t expect something for nothing, however I don’t expect to feel like I’m being “mugged”

26 December 2018

service

4

Friendly knowledgeable service only reason not completely satisfied was it took longer than they expected

24 December 2018

service

5

Very reliable service. Friendly helpful staff.

21 December 2018

service

5

Fantastic service

21 December 2018

service

4

The video was informative but the information given in the video seemed different from a service I’d had earlier in the year which was confusing.

18 December 2018

service

5

Tracy in service always gives an outstanding service

17 December 2018

service

5

As above great service

14 December 2018

sales

5

Made to feel at ease and comfortable. No grad sale pressure. Salesman was very informative and kept us up to date with progress of the car

14 December 2018

service

5

Excellent service and friendly staff.

14 December 2018

service

5

When I contacted the dealership I have a positive response from them

13 December 2018

service

5

Helpful staff. Showroom is immaculate. I asked a couple of questions they knew the answering. Showroom easy to find and park. Car valeting before returning.

13 December 2018

sales

5

Our sales rep was excellent and assisted in the purchase of the new mini

12 December 2018

service

5

Car works well, service completed in a timely manner.

12 December 2018

service

4

The reception girls are very friendly

09 December 2018

sales

5

excellent service

07 December 2018

service

5

Efficient service. Tracy inparticular was professional yet very friendly as well. A good ambassador for the company

05 December 2018

service

5

The problem was quickly diagnosed and swiftly replaced

04 December 2018

service

5

There was no actual service. It was the first MOT and health check

04 December 2018

sales

5

Kept up to date, efficient hand over

04 December 2018

service

5

Very good service

29 November 2018

service

4

scheduled to be completed alongside the service was not completed as some parts were not in stock.

26 November 2018

sales

5

mini kept me informed where my mini was in the build process.

26 November 2018

service

5

Car received efficiently and returned clean and at the time requested having been MOTed and serviced.

23 November 2018

service

5

My car was serviced as explained by the team and returned to me lovely and clean. The courtesy car was also ready on time and very clean.

16 November 2018