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Customer Reviews.

service

5

The service I recieve as a long term customer at Lancaster is outstanding. The staff at friendly, knowledgable and go the extra mile to make I am happy.

06 November 2018

service

5

Just one telephone call and the service was booked. Even taking my wife into town whilst it was being done. ThatÂ’s good service

04 November 2018

service

5

Very helpful team collected and returned my mini to my door and it was cleaned

03 November 2018

service

5

The service was done on time and the explanation after the service of what had been done was comprehensive.

02 November 2018

service

5

From start to finish all staff at Mini Bury St Edmunds have been Amazing.

30 October 2018

sales

5

John King kept me up to date with regard the progress of the sale and he or a colleague was always available if I had a question.

30 October 2018

sales

5

Dealership really good

30 October 2018

service

5

excellent service

26 October 2018

sales

5

Very good experience.

24 October 2018

service

5

Staff are very welcoming both on the phone when booking the appointment, and at the desk when dropping my car off. This centre also offers a lift into town, which is really helpful and makes the overall experience much better.

22 October 2018

service

5

Very welcoming, was given a lift down to town whilst my mini was in for a service and picked up.

22 October 2018

service

5

Attentive and efficient

19 October 2018

service

5

The customer service is great

18 October 2018

sales

5

Lancasters/Carrs always make everything so easy and are very good at looking after customers

18 October 2018

service

5

All members of staff very warm welcoming and friendly.

18 October 2018

service

5

Welcoming, polite, kept me informed. Good tea ??

16 October 2018

service

3.5

My stay at MINI was as pleasant as it could be, the service and MOT were conducted effectively and on time, but unfortunately there was a problem with the fitting of the valve on a tyre which had had to be replaced, needing further work

12 October 2018

service

5

Customer service at desk was excellent. Car was returned clean and shiny!

11 October 2018

service

5

Tracy is a fantastic service advisor and a credit to Mini she always provides great customer se vice and is willing to help you with your car

11 October 2018

service

5

BEST CLEAN I'VE HAD SINCE DELIVERY NOW PAYING?

11 October 2018

sales

4

Difficulty with the paperwork, too much and limited explanation of car functions.

10 October 2018

service

2

While our car was being serviced a cracked alloy was discovered. The service technician was adamant that this must have happened in our care (we have not had the car long) we disputed this. We were not told that the wheel was repairable only that it

09 October 2018

sales

5

Stress free. Nothing was too much trouble

09 October 2018

service

5

Tracey has a lovely manner and always remembers me.

09 October 2018

sales

5

Every thing was easy and I always felt I control. The sales staff were very pleasant I always felt that I was there main concern while I was in there presence.

08 October 2018

service

5

Repair word done to time agreed and to predicted price. Courtesy lift into town and back plus star valeted as well.

08 October 2018

service

5

Work done on vehicle done on time, member of staff took me into town to do shopping and reception kept me informed and fed me with lovely coffee. Met some other ladies who also had their cars in for service and had an enjoyable afternoon.

06 October 2018

sales

5

Anthony was fantastic.

05 October 2018

service

5

Professional service

02 October 2018

service

5

Always treated pleasantly and appreciate the lift into and back from town while my car is being serviced, excellent customer relations.

29 September 2018

service

5

Able to be flexible in drop off and collection times. Service completed as per discussed timelines with no delays.

26 September 2018

service

5

Slick and professional service at all times.

24 September 2018

sales

5

Polite salesman and explained in detail,no high pressure sale.

24 September 2018

service

5

A small matter but Tracy has not yet acknowledged my request for a service record that was not provided when the car was new 8 years ago

22 September 2018

service

5

Everything explained in detail

21 September 2018

service

5

Effective

20 September 2018

service

5

Great friendly helpful staff

19 September 2018

service

5

Completely satisfied.

18 September 2018

service

5

As above - Staff friendly, stick to projected times, efficient and do the actual job they are paid to do which is looking after my car!

11 September 2018

service

5

Good customer care, friendly helpful and polite staff, I was provided with a lift to and from work at my desired time, and when i picked my car up it had been cleaned inside and out to a high standard.

10 September 2018

service

5

The staff kept me informed and looked after me especially after an incident with the roof stripes

10 September 2018

service

3

The car has always in the past been returned beautifully cleaned inside and out but on this occasion this appears to have been rushed with no interior clean and shabby exterior

08 September 2018

service

5

Because I was Very happy

01 September 2018

service

5

Great service, kept me updated on my car at all times.

31 August 2018

service

5

Good quick service, with friendly knowledgeable staff.Car washed and vacuumed.

30 August 2018

sales

5

Declan kept in touch throughout the whole process and was always very helpful and has, since purchasing my mini provided advice and guidance when needed at a very speedy rate, thank you very much, very professional and knowledgeable.

29 August 2018

service

5

Very good customer service

28 August 2018

sales

5

Efficient and courteous staff

28 August 2018

service

5

Efficient, helpful, informative, friendly. No surprises, very willing to put in that extra effort. great service.

15 August 2018

service

5

Booking the service was easy, an alteration on my part was handled without any problem. The video health inspection and text to confirm it was ready were helpful.

14 August 2018