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Customer Reviews.

service

5

I am totally satisfied and cannot fault the professional service I have received from Lancaster Mini at Bury St Edmunds while trying to get to the bottom, and fixing, the issue I had with my car, thank you.

16 February 2018

service

2

car is brand new/heated seat wasn't working/dropped car off/then got an email video showing me how my tires ec were all fine ...well i should hope so !/what a waste of my time and theirs/only to find parts from Germany needed.Freezing/not happy

15 February 2018

sales

5

I was plenty of time to choose and shown all the different options

15 February 2018

sales

5

Grate sevice

14 February 2018

service

3.5

It took all day to book the car in for service two phone call attempts one at 8.00am another at 12.00 noon and a call back at 5.00pm to finally book the mini in for service

11 February 2018

sales

5

Luke and Declan worked really hard to find us the car we needed. They were very knowledgeable and they kept us informed at all times

07 February 2018

sales

5

All staff were attentive to customer needs

06 February 2018

service

1

My car has been given back with the Y cable still not working, the left back mud guard is now loose which is wasn’t before it went in.

06 February 2018

service

5

Prompt efficient service

06 February 2018

service

5

All went smoothly

06 February 2018

service

1

on this occasion Mini failed to tell me what HiQ told me in 2 minutes - and at no cost.....................

01 February 2018

service

5

Everything went efficiently

31 January 2018

service

5

Gentleman gave me lift into town and offered to pick me up afterwards when the car was ready. Car was serviced in the time stated and valeted inside and out. Advice given to replace tyres which I have subsequently done.

30 January 2018

service

5

Explained service and all aspects of future servicing,very kind and approachable staff.

26 January 2018

service

2

Please see explanation above.

25 January 2018

sales

5

Special mention of Luke at Lancaster Mini Bury St Edmunds. Really feel he went above and beyond. Nothing was too much trouble.

23 January 2018

service

5

Comfortable place to wait and excellent service

16 January 2018

service

5

Attentive staff, car returned cleaned inside and out

13 January 2018

service

4

As above .

09 January 2018

service

5

Completely satisfied no problems as yet, would say the work carried out on my Mini Car was top class.

09 January 2018

sales

5

We used Jardines of Bury St Edmunds for both purchases and was served by Mr Anthony Kederston on both occasions who was very efficient, friendly and informative.

05 January 2018

service

5

They did what I expected

04 January 2018

sales

5

Very satisfied, small mix up over delivery but this was speedily sorted out.

03 January 2018

service

3

The service itself was fine, however I arrived 15 minutes early to collect my car and ended up having to wait over an hour for it to be ready and didn’t receive an update in this time.

02 January 2018

service

5

Nothing to complain about

02 January 2018

service

5

Very professional , polite and courteous staff , extremely helpful with any questions I ask . Always feel that I have a good experience .

02 January 2018

service

5

Good, made appointment at conscientious time and called when done

02 January 2018

service

5

I have owned 5 minis and always had exceptional services here.

01 January 2018

service

4.5

My car was booked in for a winter check and valet. It was just the little things that had been done that I had not expected.

01 January 2018

service

3.5

same as to answer question one

30 December 2017

service

5

Great service and work completed on time.

28 December 2017

service

4

Did the service with no problems and helpful with questions I had

28 December 2017

service

4

Job done efficiently and quickly.

28 December 2017

service

5

Personal and customer satisfaction all the way

22 December 2017

sales

5

extremely helpful salesperson

22 December 2017

sales

5

All members of staff were very helpful, and lovely and friendly. Very non judge-mental, I have never purchased a brand new car before and we were treated just like anyone else.

21 December 2017

sales

5

Lisa Tuffin is an outstanding salesperson.

20 December 2017

sales

5

Anthony & the team were really helpful and happy to answer any questions that we had

19 December 2017

sales

5

Very helpful team

15 December 2017

sales

5

From conception of decision to pick up was an informed & exciting journey

14 December 2017

service

5

Quick, easy and everything completed as required.

14 December 2017

sales

5

John at Lancasters in Bury St Edmunds couldn't have been more helpful. Was very patient when explaining the finance to my Dad, kept me informed about the delivery of my vehicle, etc. A credit to Lancaster!

12 December 2017

service

5

Was up to date with service carried out and video sent to me when service was carried out

10 December 2017

service

4

Same comments as above. Had some difficulty persuading the service manager that when the brake warning light comes on there is some leeway & it turned out that the pads still had 3mm on them so could wait another month.

08 December 2017

service

5

Everything was perfect

06 December 2017

service

5

took cust home and done everything on time and job well done

05 December 2017

service

5

I collected the car at the time we had agreed, it had been very well cleaned and continues to operate faultlessly.

05 December 2017

sales

5

The sales representative was very knowledgable about the car and kept me informed of the proceedings along the way, he even went in early on a saturday for me to take delivery.

05 December 2017

service

5

Smooth

05 December 2017

service

4

Car came back at agreed time, clean & radio not retuned!

30 November 2017