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Customer Reviews.

service

5

As a customer, I was looked after throughout the service process and am very happy with the team at Lancaster Bury St Edmunds.

09 May 2018

service

5

Ease of booking and kept informed of progress

09 May 2018

service

5

Very prompt and informative service

04 May 2018

sales

5

Very easy

03 May 2018

service

5

Did what they said they would do in the time they predicted. I very much appreciated their good will gesture in making the repair free of charge.

30 April 2018

service

5

As for first question

27 April 2018

service

5

I always find this garage helpful and great service.

27 April 2018

service

1

As aboveStill don’t know if all work has been completed as not responded to our email Been in to garage still don’t know as no one was available from service to see us Kind man from sales removed tape

26 April 2018

sales

4

Sales person in Hereford was insincere and pushed silly products (58 year old women don't tend to need sports versions).The poor service and prices in Hereford led us to search further to find a vehicle. Sales staff in Bury were excellent.

25 April 2018

service

5

swift service,good value,free safety inspection.small jon,number plate change.

25 April 2018

service

5

I was met by a friendly receptionist who kept me up to date with progress on my car and gave me accurate information throughout. The waiting area was very comfortable. It is brilliant that my car gets a wash as part of the service.

24 April 2018

service

5

Was very happy with the way I was looked after

24 April 2018

service

5

Previously used Mini Cooper Chelmsford who give terrible service and sales support. Much happier to use Lancaster Bury St Edmunds

24 April 2018

service

5

It’s always a straightforward process , completed in a very professional manner. Very well looked after .

23 April 2018

service

4

Because the battery was replaced without a quibble

20 April 2018

sales

5

Bury St Edmunds helpful talking is through options

18 April 2018

service

5

There is nothing that i can say was unsatisfactory about the service

17 April 2018

sales

5

Like I said everyone was very helpful and put every effort in to get my mini ready on time and made sure I had a pleaseant buying service and showed me how everything worked and set everything up that needed setting up.

17 April 2018

sales

5

They Where Great!

17 April 2018

service

5

Made the entire process very easy.

17 April 2018

service

2

we dropped car off at 10 and it would be ready at 2. At 1pm I had a call saying the tyres weren’t in and it would be delayed. Why were the tyres not available ? As a result there was almost a 2 hour delay - seriously unhappy to say the least !!!!!!

17 April 2018

service

2

Lack of communication about what work has been carried out.

16 April 2018

service

4

Prompt service, no issues

15 April 2018

service

5

Everything done on time and car cleaned inside and out

15 April 2018

service

5

I have had no problems at all with the service and interactions with staff at Lancaster BSE

14 April 2018

service

4.5

Very pleased as usual

14 April 2018

sales

5

This is my second mini purchase from the same dealer - they give great service

11 April 2018

service

5

As I said excellent service

09 April 2018

sales

5

Paperwork was quick and after all the functions in the car had been explained, the salesman then connected my phone??

04 April 2018

service

5

Absolutely faultless.

04 April 2018

sales

5

The salesman was extremely helpful in all respects.

03 April 2018

service

1.5

Notified before that the horn wasn't working one side - they said there was no fault, but when showed them, it didn't work. Also did not reset the service log clock. Now have to make special trip to Bury to have these fixed - not overly impressed.

03 April 2018

sales

5

I cannot fault the service I received.

03 April 2018

sales

5

As earlier service was outstanding!

02 April 2018

service

5

Couldn't have wished for any better, including a wonderful clean car at pick up. Thank you.

02 April 2018

sales

5

John made the whole process easy.

30 March 2018

service

5

The car actually felt like it had been serviced when I drove it, I can only describe it as feeling “tighter” the steering especially

30 March 2018

sales

5

Delivery was as expected. All questions about the car were answered.

29 March 2018

service

3

Rang said mini was ready at 4pm left work arrived to find out my car was not ready, was not washed and was blocked in by a transporter so would have to wait 20 mins

28 March 2018

sales

5

The whole experience from the test drive to the purchase went smoothly and the staff were friendly and knowledgeable.

28 March 2018

service

5

Communication and Si easy to book a day and time that is convenient

27 March 2018

service

2

Previously agreed in writing that brake fluid changes have been done at the wrong intervals, still insisted that a brake fluid change was needed!Disconnected the power to my dashcam whilst in the workshop and never connected it again!!!

23 March 2018

service

5

First class service from the moment we arrive.

22 March 2018

service

5

Polite and efficient staff from reception to the driver who took me to Bury and picked me up while my car was being repaired.

22 March 2018

service

4

Very local to us, dropped the car off and returned later in the day and everything was complete. Price is the only area that stops me giving higher score.

21 March 2018

sales

5

team were great, there was some issues identifying my previous cars price but John and the team were great in getting this resolved.

20 March 2018

service

5

Because it was completely satisfactory.

19 March 2018

service

5

No issues at all.

17 March 2018

service

5

I always use this centre for all work to my Mini as it is friendly, efficient and professional. I know that I will always get excellent service and my car will be looked after properly.

16 March 2018

sales

5

Anthony Kesterton at BurrySt Edmunds very professional. Explained all options. Provided a rest drive & made our purchase experience special.

15 March 2018