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Customer Reviews.

sales

5

Completely satisfied with the staff at Bury mini centre they were very helpful because

09 April 2019

sales

5

Very well looked after and clear information given

09 April 2019

service

5

Car was ready at agreed time and all was dealt efficiently.

09 April 2019

sales

5

Great customer service, quick and efficient. Matthew couldn't have been nicer.

08 April 2019

sales

5

Very well informed, all questions answered and felt very straightforward, key point didn't feel at any stage pressured and that the sales person was truthful.

08 April 2019

sales

5

I received quick and knowledgeable service from Anthony Kesterton throughout the whole process.

07 April 2019

service

5

The staff are helpful and accommodating. My service and MOT were completed ahead of time.

07 April 2019

service

5

Completely satisfied with service given

06 April 2019

service

5

Fast courteous service

05 April 2019

service

5

Quick and easy

05 April 2019

service

5

As above, and even though they were very busy they had time to clean my car, when I had said that it didn't matter.

02 April 2019

service

5

Everyone is friendly and helpful and prepared to go the extra mile.

01 April 2019

service

3

I really enjoyed having th JCW MIni for the weekend but I was late dropping my car off to mini as I had an emergency. I had really dirty seats in the back and the receptionist stated 'they will clean it all for you'. I wasn't. Slightly disappointing.

01 April 2019

service

3

Had to wait 2 weeks for an appointment. I booked an 8am drop off & 6pm collection but it wasn't taken to the workshop until 3pm so couldn't be fixed that day & as I work in London was unable to collect until Friday, after rearranging my plans.

31 March 2019

sales

5

This scale doesn't go far enough to express our complete delight. Very often the fundamental values in buying goods get overlooked and considered unimportant. In this rare case, it couldn't be further from this trend. Top class all the way.

29 March 2019

sales

5

The purchasing experience was excellent. Good showroom with easy parking. A knowledgeable sales exec who was not too pushy and provided a really good deal. The Mini arrived on time and was ready to drive away and enjoy. Good follow up.

29 March 2019

service

2

Wasn't given all the information regarding trading in my vehicle but salesman still took my deposit.

25 March 2019

sales

5

Seen at the appointed time, queries dealt with readily, we felt we got a good deal not a time-wasting one as previously. Matthew was courteous, pleasant and efficient.

25 March 2019

service

5

Very efficient

25 March 2019

service

5

Great service

24 March 2019

service

4

Always extremely helpful however on this occasion the problem with my car was not resolved

23 March 2019

sales

5

Could not fault anything at the Mini centre

22 March 2019

sales

5

Me and my father felt very welcome, and comfortable whilst sorting out me getting a new mini. They are very professional. Great experience!

19 March 2019

sales

4

Smooth process.

17 March 2019

service

5

Very satisfied

16 March 2019

service

5

Friendly and efficient

16 March 2019

service

4

Can't fault service. Always a welcome always happy to help nothing is too much trouble.

10 March 2019

service

5

Have never had a bad experience with Lancater Bury St Edmunds

09 March 2019

service

4

Everyone was great and the service was perfect. Car needs body shop work under warranty but can't get it done as I can't get insured on a car or go without one for a week.

09 March 2019

service

5

Good service from reception to cleaner of car inside and out.

09 March 2019

service

4

Were attentive

09 March 2019

service

5

Good customer service

07 March 2019

service

3

Friendly staff. slow to complete repairs and hand car back

06 March 2019

service

4

Car returned clean & fixed

06 March 2019

service

5

Fitted me in when it was convienuent. Fast service fully kept up with progress

05 March 2019

service

5

It would be difficult to improve the service that we received.

04 March 2019

sales

5

Customer service was excellent and was kept up to date through all steps.

03 March 2019

service

5

Very friendly ladies on the desk to greet and explain the day/timings. All problems were sorted out and the car was cleaned on arrival to pick it up.

02 March 2019

sales

5

smoothly done

02 March 2019

service

5

Always make me feel welcome and the car is always clean when I PICK IT UP. I have never had reason to be dissatisfied.

02 March 2019

sales

5

Great service, always on hand to help, kept me posted throughout

27 February 2019

service

4

I didn't actually have a service, just break pads replaced. Service to follow

26 February 2019

service

5

Very helpfull and professional

25 February 2019

service

4

People there are very nice

24 February 2019

service

5

Difficult situation with part wrong3 times but not your fault

24 February 2019

service

3

car was booked in for some time to have head light alinment, sat nav update only to find out they did not no what sat nav was fitted so had to be re booked. there is a shortage of curtesy cars no car for 2 days could be a problem in the future

23 February 2019

service

4

Staff very attentive and service well executed

22 February 2019

service

5

Polite and friendly service

18 February 2019

service

5

Very good but the car cleaning wasn't as thorough as usual with bits missed.

17 February 2019

service

3

I had to wait for ages to drop off my keys, this isn't a dig at the service desk as they were just getting a cup of tea - more a dig at the 5 salesman who were sat in the showroom and not one of them spoke to me or let the service advisor know.

11 February 2019